Customer Service Operations Manager
2 weeks ago
About the Role
As a Customer Service Operations Manager at Tesco, you will be responsible for managing store activities and ensuring a seamless customer experience.
You will lead a team of colleagues to deliver excellent service, maintain a clean and full store, and drive sales growth through effective inventory management.
Key Responsibilities:
- Manage store routines and ensure compliance with regulations
- Develop and implement store change activities to improve business performance
- Create schedules to optimize store operations and enhance customer service
- Provide constructive feedback and coaching to team members to improve their skills and performance
- Identify and resolve issues affecting store performance and develop sustainable solutions
Requirements:
- Natural and welcoming communication style with customers
- Able to make quick decisions based on customer needs and expectations
- Passionate about sharing knowledge and best practices with the team
- Strong relationship-building skills with colleagues and customers
- Adaptable and energetic with a drive to deliver exceptional results
What's in it for You?
- Competitive salary: £35,000 - £45,000 per annum (dependent on location and experience)
- Flexible working arrangements from day one
- 10% off and 15% at pay-day weekends on purchases made using your Colleague Clubcard
- Access to free wellbeing services and resources to support your mental, physical, and emotional well-being
- Life cover of five times your annual salary and an award-winning pension scheme with matching contributions up to 7.5%
- A range of benefits to suit your lifestyle, including discounts, shares, and cycle-to-work schemes
- Uniform provided and policies to support you throughout your career
- Access to colleague networks and communities to connect with like-minded individuals
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