Customer Service Operations Manager

2 weeks ago


Belfast, United Kingdom Tesco Full time

About the Role

As a Customer Service Operations Manager at Tesco, you will be responsible for managing store activities and ensuring a seamless customer experience.

You will lead a team of colleagues to deliver excellent service, maintain a clean and full store, and drive sales growth through effective inventory management.

Key Responsibilities:

  • Manage store routines and ensure compliance with regulations
  • Develop and implement store change activities to improve business performance
  • Create schedules to optimize store operations and enhance customer service
  • Provide constructive feedback and coaching to team members to improve their skills and performance
  • Identify and resolve issues affecting store performance and develop sustainable solutions

Requirements:

  • Natural and welcoming communication style with customers
  • Able to make quick decisions based on customer needs and expectations
  • Passionate about sharing knowledge and best practices with the team
  • Strong relationship-building skills with colleagues and customers
  • Adaptable and energetic with a drive to deliver exceptional results

What's in it for You?

  • Competitive salary: £35,000 - £45,000 per annum (dependent on location and experience)
  • Flexible working arrangements from day one
  • 10% off and 15% at pay-day weekends on purchases made using your Colleague Clubcard
  • Access to free wellbeing services and resources to support your mental, physical, and emotional well-being
  • Life cover of five times your annual salary and an award-winning pension scheme with matching contributions up to 7.5%
  • A range of benefits to suit your lifestyle, including discounts, shares, and cycle-to-work schemes
  • Uniform provided and policies to support you throughout your career
  • Access to colleague networks and communities to connect with like-minded individuals


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