Senior Trial Operations Manager

2 weeks ago


Salford, Salford, United Kingdom TalkTalk Group Full time

Job Summary

The Senior Trial Operations Manager will play a pivotal role in the smooth operation of the Future Trials Team (FTT) by providing clear direction and support to the team on a daily basis. This includes driving performance KPIs, training requirements, and processes to ensure trials are successful.

The ideal candidate will have experience in people/team management, stakeholder management, and excellent customer service skills. They will be able to present data using various communication methods and have excellent analytical skills.

Key Responsibilities

  • Drive customer satisfaction and operational metric results on a daily/weekly/monthly basis, identifying opportunities for improvement
  • Accountable for the delivery of key projects and change across the organization
  • Strong stakeholder management across all management levels, operating up to and including Head of Department
  • Drive and own escalations and issues to resolution on behalf of the customer base

Requirements

  • Proven experience of stakeholder management
  • Excellent Customer Service Skills
  • Clear Communication Skills
  • Ability to present data using various communication methods
  • Excellent analytical skills

About Us

TalkTalk Group is a dynamic workplace that values diversity and inclusion. We are committed to creating a culture where you can truly be yourself and thrive in your role.



  • Salford, Salford, United Kingdom TalkTalk Group Full time

    Job SummaryWe are seeking a highly skilled Senior Trial Operations Manager to join our team at TalkTalk Group. As a key member of our trials operations team, you will play a pivotal role in ensuring the smooth operation of our Future Trial Team (FTT) by providing clear direction and support to the team on a daily basis.Key ResponsibilitiesDrive customer...


  • Salford, Salford, United Kingdom TalkTalk Group Full time

    Job Title: Future Trials Operations ManagerAs a key member of our Trials Operations team, you will play a pivotal role in ensuring the smooth operation of our Future Trials function. Your primary responsibility will be to provide clear direction and support to the team, driving performance KPIs, training requirements, and process improvements to ensure...


  • Salford, Salford, United Kingdom TalkTalk Group Full time

    Job Title: Future Trials Operations ManagerAs a key member of our Trials Operations team, you will play a pivotal role in ensuring the smooth operation of our Future Trials function. Your primary responsibility will be to provide clear direction and support to the team, driving performance KPIs, training requirements, and process improvements to ensure...


  • Salford, Salford, United Kingdom TalkTalk Group Full time

    Job Title: Future Trials Operations ManagerAs a key member of our Trials Operations team, you will play a pivotal role in ensuring the smooth operation of our Future Trials function. Your primary responsibility will be to provide clear direction and support to the team, driving performance KPIs, training requirements, and process improvements to ensure...


  • Salford, Salford, United Kingdom TalkTalk Group Full time

    Job Title: Future Trials Operations ManagerAs a key member of our Trials Operations team, you will play a pivotal role in ensuring the smooth operation of our Future Trials function. Your primary responsibility will be to provide clear direction and support to the team, driving performance KPIs, training requirements, and process improvements to ensure...


  • Salford, Salford, United Kingdom TalkTalk Group Full time

    Job SummaryThe Trials Operations Manager will play a pivotal role in the smooth operation of the Future Trials Team by providing clear direction and support on a daily basis. This includes driving performance KPIs, training requirements, and process to ensure trials are successful.Key ResponsibilitiesSupport key stakeholders around the business, including...


  • Salford, Salford, United Kingdom TalkTalk Group Full time

    Job SummaryWe are seeking a highly skilled Senior Operations Manager to join our team at TalkTalk Group. As a key member of our trials operations team, you will play a pivotal role in ensuring the smooth operation of our Future Trials Team (FTT). Your primary responsibility will be to provide clear direction and support to the team, driving performance KPIs,...


  • Salford, Salford, United Kingdom Morgan Ryder Full time

    Job OverviewDrive Operational ExcellenceMorgan Ryder is seeking a seasoned Operations Director to lead our manufacturing facility towards World Class Manufacturing standards. As a key member of our leadership team, you will be responsible for driving operational excellence, fostering a high-performance culture, and collaborating with cross-functional teams...


  • Salford, Salford, United Kingdom Hays Senior Finance Full time

    About the RoleYour new company is a leading International Manufacturing Group in Manchester, with a strong track record of consistent growth and success.The company has a collaborative and corporate office environment, and is seeking an experienced professional to lead the high-performing group reporting team on an interim basis.Key ResponsibilitiesSupport...


  • Salford, Salford, United Kingdom Hays Senior Finance Full time

    About the RoleYour new company is a leading International Manufacturing Group in Manchester, with a strong track record of consistent growth and success.The company has a collaborative and corporate office environment, and is seeking an experienced professional to lead the high-performing group reporting team on an interim basis.Key ResponsibilitiesSupport...


  • Salford, Salford, United Kingdom Chester Voluntary Action Full time

    Job Summary: We are seeking a highly experienced and skilled Senior Operations Director to lead our programmes of work and ensure they are delivered to a high standard, to targets and within timescales.Key Responsibilities:Line manage service and programme managers, ensuring operational plans and individual staff work plans are in place and being adhered...


  • Salford, Salford, United Kingdom Bupa Full time

    Job Title: Senior Operational Resilience ManagerAt Bupa, we're committed to making health happen for our people and our customers. We're seeking a highly skilled Senior Operational Resilience Manager to lead our operational resilience, business continuity, and crisis management efforts.About the RoleThis is a critical role that requires a strong...


  • Salford, Salford, United Kingdom Bupa Full time

    Job Title: Senior Operational Resilience ManagerAt Bupa, we're committed to making health happen for our people and our customers. We're seeking a highly skilled Senior Operational Resilience Manager to lead our operational resilience, business continuity, and crisis management efforts.About the RoleThis is a critical role that requires a strong...


  • Salford, Salford, United Kingdom ENGINEERINGUK Full time

    Role OverviewAs a Senior Financial Operations Manager at ENGINEERINGUK, you will play a pivotal role in driving the month-end process with precision and efficiency. Your responsibilities will include leading and inspiring a team of 5 talented individuals, engaging in exciting project involvements to further the company's goals, and taking accountability for...


  • Salford, Salford, United Kingdom Vetro Recruitment Full time

    Operations Director - Children's Residential Care Services North West Up to £75,000 We are seeking an experienced Operations Director to lead our children's residential care services in the north of England. Our organisation has a proven track record of delivering outstanding care and achieving outstanding Ofsted ratings. Job Details:Operations...


  • Salford, Salford, United Kingdom Hays Senior Finance Full time

    Your new roleThis International Manufacturing Group in Manchester has achieved consistent growth in recent years and now sits as a key operator in the sector. The company has a collaborative, corporate office environment and is looking to bring someone to lead the high-performing group reporting team on an interim basis.Key responsibilitiesSupporting the...


  • Salford, Salford, United Kingdom Hays Senior Finance Full time

    Job DetailsYour new companyThis international manufacturing group in Manchester has achieved consistent growth in recent years and now sits as a key operator in the sector. The company has a collaborative, corporate office environment and is looking to bring someone to lead the high-performing group reporting team on an interim basis.Your new roleAs an...


  • Salford, Salford, United Kingdom Hays Senior Finance Full time

    Job DetailsYour new companyThis international manufacturing group in Manchester has achieved consistent growth in recent years and now sits as a key operator in the sector. The company has a collaborative, corporate office environment and is looking to bring someone to lead the high-performing group reporting team on an interim basis.Your new roleAs an...


  • Salford, Salford, United Kingdom Hays Senior Finance Full time

    Job DetailsYour new companyThis international manufacturing group in Manchester has achieved consistent growth in recent years and now sits as a key operator in the sector. The company has a collaborative, corporate office environment and is looking to bring someone to lead the high-performing group reporting team on an interim basis.Your new roleAs an...


  • Salford, Salford, United Kingdom Hays Senior Finance Full time

    Job DetailsYour new companyThis international manufacturing group in Manchester has achieved consistent growth in recent years and now sits as a key operator in the sector. The company has a collaborative, corporate office environment and is looking to bring someone to lead the high-performing group reporting team on an interim basis.Your new roleAs an...