Senior Trial Operations Manager
2 weeks ago
Job Summary
The Senior Trial Operations Manager will play a pivotal role in the smooth operation of the Future Trials Team (FTT) by providing clear direction and support to the team on a daily basis. This includes driving performance KPIs, training requirements, and processes to ensure trials are successful.
The ideal candidate will have experience in people/team management, stakeholder management, and excellent customer service skills. They will be able to present data using various communication methods and have excellent analytical skills.
Key Responsibilities
- Drive customer satisfaction and operational metric results on a daily/weekly/monthly basis, identifying opportunities for improvement
- Accountable for the delivery of key projects and change across the organization
- Strong stakeholder management across all management levels, operating up to and including Head of Department
- Drive and own escalations and issues to resolution on behalf of the customer base
Requirements
- Proven experience of stakeholder management
- Excellent Customer Service Skills
- Clear Communication Skills
- Ability to present data using various communication methods
- Excellent analytical skills
About Us
TalkTalk Group is a dynamic workplace that values diversity and inclusion. We are committed to creating a culture where you can truly be yourself and thrive in your role.
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