Defence Operations Coordinator
3 weeks ago
The Part Time Co-ordinator role within Compass UK & Ireland's Defence, Government and Energy services sector is a fantastic opportunity to join our team and make a real difference. As a Co-ordinator, you will be the first point of contact for incoming telephone calls and service requests received by telephone and email. You will interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement.
About the Role
This is a part-time position contracted to 20 hours per week, 4 days out of 7, with a salary of £18,000 - £22,000 per annum. You will work closely with the operations team to ensure the smooth running of Defence operations, maintaining a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Your Responsibilities
Your key responsibilities will include: escalating any complaints as required and supporting continuous improvement; sorting and dispatching calls to relevant departments; monitoring phone lines, handling incoming calls with varying queries; resolving issues accurately first time; and ensuring exceptional client delivery standards.
What We Offer
We are committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength. This position is subject to a Disclosure & Barring Service check; costs met by the employer. Your estimated annual salary for this role is £21,600 based on 20 hours per week.
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