Defence Co-ordinator
1 week ago
We are seeking a dedicated and skilled individual to support the smooth running of operations in Defence on a part-time basis, contracted to 20 hours per week.
Key Responsibilities:- Facing incoming telephone calls and service requests received by telephone and email, providing timely responses and escalating any complaints as required.
- Interpreting and logging requests, inputting details into an in-house system, ensuring regular updates to the status of the request line with Service Level Agreement.
- Sorting and dispatching calls to relevant departments, maintaining exceptional client delivery standards.
- Monitoring phone lines, handling incoming calls with varying queries, resolving any issues accurately first time.
- Representing our organisation professionally and enthusiastically, resolving stakeholder queries and ensuring excellent customer experience.
- Previous experience in this role or similar position is essential.
- Excellent telephone manner, with the ability to communicate effectively and maintain confidentiality.
- Committed to following procedures, prioritising tasks to meet deadlines, and ensuring exceptional organisational skills.
- Intermediate knowledge of Microsoft systems, including Word, Excel, PowerPoint, Outlook, and the Internet.
- Able to work under pressure, individually and as part of a team, with a flexible approach to meet business needs.
- Confident working in a hospital environment, aware of meeting patients who may be unwell or distressed.
- This position is subject to a Disclosure & Barring Service check, costs met by the employer.
As part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector, supporting 250+ UK military establishments, high-profile police sites, secure environments, and government facilities.
We strive to build a culture that respects and celebrates diverse talents, beliefs, backgrounds, and abilities, valuing our colleagues' contributions and empowering them to thrive.
Estimated Salary:£30,000 - £40,000 per annum (dependent on experience).
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