Defence Co-ordinator

1 week ago


Wareham, Dorset, United Kingdom Compass UK & Ireland Full time
Job Title: Defence Co-ordinator

We are seeking a dedicated and skilled individual to support the smooth running of operations in Defence on a part-time basis, contracted to 20 hours per week.

Key Responsibilities:
  • Facing incoming telephone calls and service requests received by telephone and email, providing timely responses and escalating any complaints as required.
  • Interpreting and logging requests, inputting details into an in-house system, ensuring regular updates to the status of the request line with Service Level Agreement.
  • Sorting and dispatching calls to relevant departments, maintaining exceptional client delivery standards.
  • Monitoring phone lines, handling incoming calls with varying queries, resolving any issues accurately first time.
  • Representing our organisation professionally and enthusiastically, resolving stakeholder queries and ensuring excellent customer experience.
Requirements:
  • Previous experience in this role or similar position is essential.
  • Excellent telephone manner, with the ability to communicate effectively and maintain confidentiality.
  • Committed to following procedures, prioritising tasks to meet deadlines, and ensuring exceptional organisational skills.
  • Intermediate knowledge of Microsoft systems, including Word, Excel, PowerPoint, Outlook, and the Internet.
  • Able to work under pressure, individually and as part of a team, with a flexible approach to meet business needs.
  • Confident working in a hospital environment, aware of meeting patients who may be unwell or distressed.
  • This position is subject to a Disclosure & Barring Service check, costs met by the employer.
About Us:

As part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector, supporting 250+ UK military establishments, high-profile police sites, secure environments, and government facilities.

We strive to build a culture that respects and celebrates diverse talents, beliefs, backgrounds, and abilities, valuing our colleagues' contributions and empowering them to thrive.

Estimated Salary:

£30,000 - £40,000 per annum (dependent on experience).



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