Defence Operations Coordinator
3 weeks ago
As a Defence Operations Coordinator, you will play a crucial role in supporting the smooth operation of Defence operations on a part-time basis, working 20 hours per week. This role requires excellent communication skills, attention to detail, and the ability to work independently as well as part of a team.
Key Responsibilities:
- Initial point of contact for incoming telephone calls and service requests received by phone and email
- Elevate any complaints as required and support continuous improvement
- Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
- Sort and dispatch calls to relevant departments
Requirements:
- Prior experience in this role or similar position is essential
- Excellent telephone manner, ability to communicate effectively and maintain high level of confidentiality
- Committed to following procedures and ensuring tasks are fully completed
- Exceptional organisational skills with ability to prioritise to meet deadlines
About Us:
As part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland.
Salary: £28,000 - £30,000 per annum, depending on experience and location.
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