Defence Operations Coordinator

3 weeks ago


Wareham, Dorset, United Kingdom Compass UK & Ireland Full time
Job Overview:
As a Defence Operations Coordinator, you will play a crucial role in supporting the smooth operation of Defence operations on a part-time basis, working 20 hours per week. This role requires excellent communication skills, attention to detail, and the ability to work independently as well as part of a team.

Key Responsibilities:
  • Initial point of contact for incoming telephone calls and service requests received by phone and email
  • Elevate any complaints as required and support continuous improvement
  • Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
  • Sort and dispatch calls to relevant departments

Requirements:
  • Prior experience in this role or similar position is essential
  • Excellent telephone manner, ability to communicate effectively and maintain high level of confidentiality
  • Committed to following procedures and ensuring tasks are fully completed
  • Exceptional organisational skills with ability to prioritise to meet deadlines

About Us:

As part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland.


Salary: £28,000 - £30,000 per annum, depending on experience and location.
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