Programme Coordinator

We are looking for a skilled Programme Coordinator to join our team and play a key role in supporting the Defence's activities on a part-time basis, working 20 hours per week.

The successful candidate will be responsible for delivering high-quality support to ensure the smooth operation of our activities. In return, we offer opportunities for career advancement, a supportive working environment, and a competitive salary package.

• Contact with stakeholders via telephone and email to respond to their queries and requests.
• Escalate complaints as necessary and contribute to process improvements.
• Record and track requests using our internal system, ensuring timely updates and communication with stakeholders.
• Route calls to the correct department and monitor phone lines to provide efficient customer service.
• Handle diverse customer queries and resolve issues promptly, ensuring a positive customer experience.
• Represent the organization professionally and maintain high standards of client satisfaction.
• Maintain exceptional client delivery standards.

A competitive estimated annual salary of £25,000 - £30,000, depending on experience and qualifications, plus benefits and opportunities for career development.

This part-time role is contracted to 50 weeks per year, with a flexible schedule allowing for 4 days out of 7 to be worked.