BPO Service Delivery Performance Specialist

4 weeks ago


London, Greater London, United Kingdom TikTok Full time

The Selling Partner Support team at TikTok is responsible for delivering exceptional customer experiences to Buyers, Sellers, and Creators. We're looking for a Partner Operation Manager to join our team and lead the BPO service delivery performance.

Key Accountabilities:
  • Develop and execute improvement plans to enhance BPO performance.
  • Work closely with internal teams to identify and resolve process inefficiencies.
  • Provide regular performance updates to stakeholders.
  • Support the Partner Operation Manager on issue resolution and coordination.

A successful candidate will have experience in managing global contact center operations and BPO management experience is preferred. Strong communication and interpersonal skills are also essential.



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