BPO Service Delivery Performance Specialist
4 weeks ago
The Selling Partner Support team at TikTok is responsible for delivering exceptional customer experiences to Buyers, Sellers, and Creators. We're looking for a Partner Operation Manager to join our team and lead the BPO service delivery performance.
Key Accountabilities:- Develop and execute improvement plans to enhance BPO performance.
- Work closely with internal teams to identify and resolve process inefficiencies.
- Provide regular performance updates to stakeholders.
- Support the Partner Operation Manager on issue resolution and coordination.
A successful candidate will have experience in managing global contact center operations and BPO management experience is preferred. Strong communication and interpersonal skills are also essential.
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