Governance Support Officer

1 month ago

London, Greater London, United Kingdom Lewisham Council Full time
Job Title: Governance & Complaints Support Officer

At Lewisham Council, we are seeking a highly organized and proactive Governance & Complaints Support Officer to join our Strategy & Improvement Service.

About the Role

This is an exciting opportunity to provide comprehensive administrative support and ensure smooth handling of governance and complaints processes. As a key member of our team, you will play a crucial role in managing and coordinating FOI requests, complaints, and enquiries to enhance operational efficiency.

Key Responsibilities
  1. Deliver exceptional administrative support to ensure seamless governance and complaints processes.
  2. Manage and coordinate FOI requests, complaints, and enquiries to optimize operational efficiency.
  3. Collaborate with the team to identify areas for improvement and implement effective solutions.
  4. Provide high-quality support to ensure compliance with statutory guidelines and service demands.
What We Offer

We offer a range of benefits, including:

  • Generous holiday allowance
  • Local Government Pension scheme
  • Flexible working and family-friendly policies
  • Season ticket and bicycle loans
  • A range of staff discounts, including local subsidised gym memberships
  • Supportive staff networks
Requirements
  • Meticulous and proactive approach to tasks and responsibilities.
  • Commitment to continuous improvement and growth.
  • Ability to adapt and prioritize changing workloads.
  • Excellent communication and interpersonal skills.
Location

The job is primarily based in Laurence House, with a hybrid approach to working from home and in the office.

Diversity

Lewisham Council is a Disability Confident employer and is committed to making reasonable adjustments to support disabled applicants and those with health conditions throughout the recruitment process.

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