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Senior Salesforce Business Analyst
2 months ago
We are seeking an experienced Senior Salesforce Business Analyst to join our team at IKO Waterproofing and Insulation EU. As a key member of our digital transformation team, you will be responsible for driving business value through the effective use of Salesforce technology.
Key Responsibilities:- Lead projects from a solution delivery perspective, from requirements gathering to delivery, in an Agile, Scrum-based environment.
- Support project and program managers to build project plans and timelines.
- Build and maintain accurate user stories/business requirements with user acceptance criteria.
- Liaise between the client and project team to evaluate business value of user stories/business requirements and prioritize them for execution.
- Position solutions and options to business stakeholders.
- Support and collaborate with the development team during the implementation of requirements.
- Create supporting technical documentation.
- 8+ years of experience as a Salesforce Business Analyst on large and complex technology projects with a strong focus on digital.
- Minimum 3 years of experience with large and medium-size projects involving internal teams and external partners.
- Strong client-facing/customer-facing experience to deliver solution overviews, webinars, and training.
- Business process flows and modeling.
- Experience with SDLC methodology.
- Solid presentation, facilitation, interview, and workshop facilitation skills.
- Solid communication skills with the ability to work with executive-level staff.
- Knowledge of Customer Relationship Management (CRM) software, preferably Salesforce Communities.
- Demonstrated experience using native mobile apps and responsive design to digital solutions.
- Successful delivery of e-commerce, digital marketing, and CRM projects.
- Oracle JDE is an asset.
- Working experience with a leading e-commerce and integration platform(s), including but not limited to Salesforce, WordPress, Oracle Fusion Middleware.
- Exposed to or directly used ECM, or Web CMS.
- XML/XML Schema and experience with data modeling.
- UI/UX design principles.
- SharePoint experience is an asset.
- Basic knowledge of CSS/HTML/Javascript.
~30% travel within Europe locations is required.
