Income Officer

2 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom Sanctuary Group Full time
Job Title: Income Officer - Local Operations

Sanctuary Group is seeking a highly skilled and motivated Income Officer - Local Operations to join our East Income team. The successful candidate will be responsible for delivering a high-quality income service that meets the needs of our customers and ensures the effective collection of revenues.

Key Responsibilities:
  • Engage with customers in the local community to provide excellent customer service functions within income services.
  • Manage revenue accounts effectively, resolving complex cases and providing support to residents.
  • Provide an effective income advisory service, focusing on income maximisation, welfare advice, and support to residents.
  • Meet all legislative and regulatory requirements for income management activities.
  • Develop and maintain relationships with key stakeholders, residents, staff, and external agencies.
Requirements:
  • NVQ3 in a relevant area, such as business administration or customer service.
  • Proven experience in administration relating to customer service and complaints.
  • Ability to analyse and diagnose problems, implementing effective solutions.
  • Proven knowledge of relevant regulations, legislation, and good practice.
  • Knowledge of housing management and debt collection issues.
  • Ability to work independently in the community.
  • Full valid driving licence is essential.
Why Work for Us?

Sanctuary Group is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits:
  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
  • A pension scheme with employer contributions from Sanctuary Group.
  • Life Assurance.
  • Employee Advice Service, including counselling.
  • Cycle to Work scheme.
  • Voluntary health plans.
  • Employee discounts.
  • Wellbeing support and tools.
  • Employee recognition scheme.
  • Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

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