Income Officer

1 month ago


Welwyn Garden City, Hertfordshire, United Kingdom Sanctuary Group Full time
Job Title: Income Officer - Local Operations Specialist

Sanctuary Group is seeking an experienced Income Officer - Local Operations Specialist to join our East Income team, based in Welwyn Garden City. The successful candidate will be responsible for delivering a high-quality income service that meets the identified needs of our customers and ensures the effective collection of revenues in accordance with the Income Services Operational Plan and the wider aims of the Group.

The role will involve:

  • Supporting the day-to-day delivery of excellent customer service functions within income services by engaging with customers in the local community
  • Ensuring that all revenue accounts are effectively managed, ensuring that complex cases are resolved and supported
  • Providing an effective income advisory service in line with prescribed policies and practices, focusing on income maximisation, welfare advice, and effective support to residents
  • Meeting all legislative and regulatory requirements for income management activities
  • Developing, building, and maintaining relationships with key stakeholders, residents, staff, and external agencies, including income and letting teams

The ideal candidate will have:

  • NVQ3 in a relevant area (e.g., business administration, customer service)
  • Proven experience of administration relating to customer service and complaints
  • Previous experience analyzing and diagnosing problems and implementing effective solutions
  • Proven knowledge of relevant regulations, legislation, and good practice
  • Knowledge of housing management/debt collection and related issues
  • Ability to work independently in the community
  • A full valid driving license is essential

Sanctuary Group offers a competitive salary of £33,854 per annum, rising to £35,635 per annum after 12 months, subject to satisfactory performance. We also offer a range of benefits, including 25 days annual leave, a pension scheme, life assurance, and employee advice services.

Sanctuary Group is an equal opportunities employer and welcomes applications from diverse backgrounds. We are committed to creating an inclusive environment for our employees and customers.


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