Income Officer

4 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom Sanctuary Group Full time

Sanctuary Group is seeking a highly skilled Income Officer - Local Operations Specialist to join our East Income team in Welwyn Garden City. The successful candidate will be responsible for delivering a high-quality income service that meets the needs of our customers and ensures the effective collection of revenues in accordance with our Income Services Operational Plan.

The role will involve engaging with customers in the local community, managing revenue accounts, and providing an effective income advisory service. The successful candidate will also be responsible for developing and maintaining relationships with key stakeholders, residents, staff, and external agencies.

To be successful in this role, you will need to have a strong understanding of relevant regulations, legislation, and good practice. You will also need to have excellent communication and interpersonal skills, as well as the ability to work independently in a community setting.

We offer a competitive salary of £33,854 per annum, rising to £35,635 per annum after 12 months, subject to satisfactory performance. We also offer a range of benefits, including 25 days annual leave, a pension scheme, life assurance, and employee advice services.

Key Responsibilities:

  • Deliver a high-quality income service that meets the needs of our customers
  • Manage revenue accounts and ensure effective collection of revenues
  • Provide an effective income advisory service
  • Develop and maintain relationships with key stakeholders, residents, staff, and external agencies

Requirements:

  • Strong understanding of relevant regulations, legislation, and good practice
  • Excellent communication and interpersonal skills
  • Ability to work independently in a community setting
  • NVQ3 in a relevant area (e.g. business administration, customer service)
  • Proven experience of administration relating to customer service and complaints

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