Experience Excellence Manager

2 days ago


Stockport, Stockport, United Kingdom Harnham Full time
Customer Insights Manager - A Key Harnham Role:

This position at a well-known health insurance brand requires a seasoned Customer Insights Manager to spearhead end-to-end customer experience optimisation. The chosen candidate will oversee a team focused on delivering actionable insights to improve customer loyalty, advocacy, and overall experience.

About the Position:

  • Lead a team in collecting and interpreting customer insights from diverse data sources.
  • Drive customer journey improvement through analysis of VoC and Speech Analytics data.

Job Requirements and Benefits:

  • A strong background in customer insights preferably with line management experience.
  • A salary of £60,000-£70,000 depending on experience.


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