Experience Excellence Manager
2 days ago
This position at a well-known health insurance brand requires a seasoned Customer Insights Manager to spearhead end-to-end customer experience optimisation. The chosen candidate will oversee a team focused on delivering actionable insights to improve customer loyalty, advocacy, and overall experience.
About the Position:
- Lead a team in collecting and interpreting customer insights from diverse data sources.
- Drive customer journey improvement through analysis of VoC and Speech Analytics data.
Job Requirements and Benefits:
- A strong background in customer insights preferably with line management experience.
- A salary of £60,000-£70,000 depending on experience.
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Training Excellence Manager
3 days ago
Stockport, Stockport, United Kingdom Barchester Healthcare Full timeJob Title: Training Excellence ManagerBarchester Healthcare is committed to delivering exceptional care and is seeking an experienced professional to lead our training efforts as a Training Excellence Manager.This role involves developing and implementing comprehensive training strategies to enhance care quality and outcomes, while also ensuring compliance...
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Digital Experience Manager
4 weeks ago
Stockport, Stockport, United Kingdom LSH Auto Full timeLSH Auto, a leading automotive company, is seeking a skilled Customer Experience Executive to enhance the online journey of its customers. This role involves managing customer inquiries through digital channels, optimizing online processes, and continuously improving the customer experience.Key Responsibilities:Handle all online enquiries with...
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Customer Experience Manager
4 weeks ago
Stockport, Stockport, United Kingdom Vitality Corporate Services Limited Full timeAbout the RoleWe are seeking an experienced Customer Experience Manager to join our team. This role is ideal for someone who is passionate about delivering exceptional customer service and has a strong understanding of customer needs.This hybrid role requires 2 days of work in the office, where you will be part of our Protection team within the D2C Life...
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Safety and Compliance Manager
1 month ago
Stockport, Stockport, United Kingdom SJ Sourcing Full timeAbout the RoleWe are seeking a highly experienced Safety and Compliance Manager to lead our Health, Safety, Environment, and Quality (HSEQ) initiatives. This is an exciting opportunity to join our established facilities business as we continue to grow and expand our services.Key ResponsibilitiesTo ensure the company maintains a proactive approach to HSEQ,...
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Client Experience Manager
3 weeks ago
Stockport, Stockport, United Kingdom CBRE Full timeJob RoleThe Front of House Coordinator will be responsible for overseeing the day-to-day operations of our properties, ensuring a smooth and efficient experience for clients and internal stakeholders. This role requires a proactive and customer-focused individual who can think critically and solve problems effectively.Key TasksDevelop and implement effective...
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Service Excellence Specialist
2 months ago
Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals is looking for a Service Excellence Specialist to deliver exceptional customer service and support in the UK.Key Responsibilities:Provide accurate and timely responses to customer inquiries.Resolve customer issues efficiently and escalate when necessary.Process customer orders and manage account information.Work closely with other...
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Stockport, Stockport, United Kingdom Building Careers UK Full timeBuilding Careers UK is seeking a seasoned Construction Project Manager to lead our North West business in delivering exceptional results and exceeding client expectations.About UsWe pride ourselves on being a leading contractor in the region, renowned for our commitment to quality, safety, and customer satisfaction.Job DescriptionThis is an excellent...
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Service Excellence Specialist
2 months ago
Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Service Excellence Specialist, you will be responsible for delivering exceptional customer experiences. You will handle incoming calls, emails, and chat queries from customers, providing accurate information and resolving issues efficiently.Key Responsibilities:Handle customer inquiries and resolve issues in a timely manner.Provide product and service...
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Customer Experience Ambassador
2 weeks ago
Stockport, Stockport, United Kingdom LSH Auto Group Full timeJob OverviewWe are seeking a highly skilled Customer Experience Executive to join our team at LSH Auto Group.This role will involve enhancing the customer online journey by providing exceptional digital experiences across all platforms, managing customer inquiries, optimizing online processes, and improving overall customer satisfaction.The ideal candidate...
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Supplier Excellence Lead
4 weeks ago
Stockport, Stockport, United Kingdom CV Library Full timeKey ResponsibilitiesSupplier Engagement: Collaborate with the Supply Chain team to develop, implement, and monitor supplier quality assurance processes.Root Cause Analysis: Perform detailed analysis using 8D & A3 methodologies to resolve supplier-related issues and prevent recurrence.Supplier Specifications: Review and develop specifications that meet or...
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Dining Experience Specialist
4 weeks ago
Stockport, Stockport, United Kingdom Exemplar Health Care Full timeAbout the RoleWe are seeking a skilled Cook to join our Catering Team at Adswood Lodge care home in Stockport. As a key member of our team, you will play a vital role in providing delicious and nutritious meals for our residents.Your day-to-day responsibilities will include preparing, cooking, and serving food, as well as interacting with our residents to...
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Customer Experience Director
7 days ago
Stockport, Stockport, United Kingdom CV-Library Full timeJob Title: Customer Experience DirectorLocation: Stockport, Greater ManchesterAbout the Role:CB Staffing Group is seeking a dynamic and experienced leader to lead our Clients customer service team in Stockport. As a pivotal member of our team, you will oversee all aspects of customer service, ensuring exceptional customer experiences across various channels,...
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Head of Environmental Excellence
2 days ago
Stockport, Stockport, United Kingdom BASF SE Full timeKey ResponsibilitiesThe successful candidate will be responsible for supporting our Managing Directors in meeting their governance and operational compliance obligations. This includes active participation in the UK & Ireland Leadership Team and contributing to the development and implementation of Environmental, Health, Safety, and Quality (EHSQ) policies...
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Director of Patient Flow and Experience
3 weeks ago
Stockport, Stockport, United Kingdom NHS Full timeJoin us as we strive to deliver exceptional patient care and experiences through innovative outpatient services.The successful candidate will have a proven track record in operational management and change management, with experience of managing outpatients services and associated processes.This is an excellent opportunity for an experienced professional to...
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Customer Experience Advisor
3 months ago
Stockport, Stockport, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Stockport, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
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Stockport, Stockport, United Kingdom Wayman Learning Trust Full timeWe are seeking an experienced Religious Education teacher to join our team at Wayman Learning Trust in Stockport.The ideal candidate will have the ability to teach Religious Education to Key Stage 3/4, with a focus on delivering engaging lessons and achieving academic success.The successful candidate will be part of a strong Religious Education department,...
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Beauty Experience Manager
2 months ago
Stockport, Stockport, United Kingdom Clinique Full timeClinique - Beauty Experience Manager - Skincare ExpertCompensation and BenefitsA highly competitive salary of £25,000 - £35,000 per annum, commensurate with experience.Job DescriptionClinique is seeking a highly motivated and passionate Beauty Experience Manager to join our team in Stockport. As a Beauty Experience Manager, you will be responsible for...
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Service Excellence Advisor
3 weeks ago
Stockport, Stockport, United Kingdom Sja's West Full timeThe RoleWe are looking for a skilled professional to take on the key responsibilities of this role. These include dealing with incoming enquiries in a professional manner, providing a telephone answering service, and accurately recording bookings on relevant databases.A competitive salary of £35,000 - £40,000 per annum, depending on experience, is offered...
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Stockport, Stockport, United Kingdom Advance Training & Recruitment Services Full timeWe are Advance Training & Recruitment Services, and we're looking for a skilled Delivery Excellence Specialist to join our team. As a key player in our engineering works, you will be responsible for delivering technical excellence across various projects in the north west region.Main responsibilities:Deliver Technical Excellence: With your previous...
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Retail Sales and Service Excellence Leader
4 weeks ago
Stockport, Stockport, United Kingdom Motorsport-Total GmbH Full timeWe're seeking an experienced sales professional to join our team as a Retail Sales and Service Excellence Leader. As a key member of our sales team, you'll play a vital role in driving sales growth and delivering exceptional customer experiences across our retail stores and service centres.About the RoleAs a Retail Sales and Service Excellence Leader, you'll...