Digital Experience Manager
1 week ago
LSH Auto, a leading automotive company, is seeking a skilled Customer Experience Executive to enhance the online journey of its customers. This role involves managing customer inquiries through digital channels, optimizing online processes, and continuously improving the customer experience.
Key Responsibilities:- Handle all online enquiries with professionalism, ensuring customer expectations are met and that our brand is well-represented.
- Work towards individual and team KPIs to drive success and continuous improvement.
- Maximize workshop capacity through central service booking processes via both inbound and outbound prospecting activities.
Requirements
- Excellent communication skills and a customer-focused approach.
- Ability to work effectively towards individual and team goals.
- Strong organizational skills with the ability to manage multiple enquiries.
Benefits include a range of Mercedes Benz training and leadership programmes, Platinum Plus Rewards Scheme, Colleague Referral Scheme (£500 - £1000), Colleague Car Purchase Scheme, Eye care Vouchers, Life Assurance (4 x annual salary), 31 days holiday (including bank holidays), rising to 38 days with length of service, Wellbeing Support, Company Pension, Full uniform provided, On site gym, and an estimated salary of £25,000-£35,000 per annum.
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