Customer Support Specialist

4 weeks ago


London, Greater London, United Kingdom Beam Full time

{"h1": "Support Specialist at Beam", "p": "At Beam, we believe that everyone deserves to do work that matters. That's why we're looking for a Support Specialist to join our team. As a Support Specialist, you'll be the first point of contact for our users, providing them with the support they need to get the most out of our product. You'll be working closely with our product and customer success teams to ensure that our users have a seamless experience.

Responsibilities:

* Provide exceptional customer support via email, phone, and live chat
* Troubleshoot and resolve technical issues with our product
* Collaborate with our product team to identify and prioritize feature requests
* Develop and maintain clear and concise support documentation

Requirements:

* 2+ years of experience in a customer-facing role
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong knowledge of our product and its features

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a cutting-edge product
* Collaborative and dynamic work environment
* Professional development opportunities

If you're passionate about providing exceptional customer support and have a strong desire to learn and grow with our company, we'd love to hear from you

Application Process:

* 30-minute video call with a member of our Talent team
* Timed take-home task
* One 45-minute meeting with a member of our Customer Team
* One 30-minute interview with a member of our Leadership Team

Please note that we are accepting rolling applications for this role, with no fixed close date. We have a 6-month wait period before you can re-apply for this role. Unfortunately, we are unable to provide visa sponsorship to candidates.

Department: Tech & Product
Locations: Beam HQ
Remote status: Hybrid Remote

#"}



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