Technical IT Advisor

4 days ago


Exeter, Devon, United Kingdom Focus Group Full time
About the Role

We are seeking a highly skilled Technical Support Advisor to join our team at Focus Group's Data Center. As a key member of our service operations department, you will play a vital role in delivering exceptional customer service and technical expertise.

This is an exciting opportunity to work with a dynamic team, where you will be responsible for providing hands-on assistance to customers requiring technical support.

Maintaining a strong understanding of data center technologies and a proactive approach to problem-solving, this role involves both technical support and customer interaction.

Key Responsibilities
  1. Equipment Management: Perform tasks such as racking and unracking equipment, patching cables, and handling customer requests for remote hands support (e.g., powering on/off equipment, reseating cables, swapping disks).
  2. Networking Tasks: Carry out small Cisco firewall changes, such as updating access rules, and assist with core Cisco network management for maintaining data center bandwidth.
  3. Basic Server & Network Support: Provide support with server, storage, and networking equipment, along with a foundational understanding of DHCP, DNS, and other related technologies.
  4. System Checks: Conduct weekly checks on data center management servers, ensuring disk space availability, error resolution, and software functionality.
  5. Infrastructure Monitoring: Regularly inspect air-conditioning, VESDA, UPS, and Generator systems to ensure optimal operational performance.
  6. Team Collaboration: Work closely with the wider service operations department to ensure a collaborative and efficient team dynamic. Help foster a culture of teamwork, knowledge-sharing, and customer-centric service delivery.
Requirements
  • Customer Service Focused: Excellent telephone manner.
  • Broadband Connectivity: Understanding of basic router configuration.
  • Network Troubleshooting: Foundational skills.
  • Data Gathering & Analysis: Gather information from customers, analyse issues, and take appropriate action.
  • Target Focussed: Prioritise tasks/escalations to meet deadlines while ensuring excellent customer service.
  • Accurate Numeracy: Written and data entry skills.
  • Detail Oriented: Maintain clear and accurate task and customer data.
  • Technical Accreditations: Relevant to IT, Networking, or Telecoms.
What We Offer
  • Competitive Salary: $65,000 per annum.
  • Lucrative Bonus Schemes: Exclusive discounts.
  • Pension & Benefits Platform: Discounts available.


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