Lead Ribbon SBC Engineer and Solutions Architect

4 weeks ago


London, Greater London, United Kingdom ECS Resource Group Limited Full time

About ECS Resource Group Limited

We are a dynamic and client-focused managed service provider specializing in communications and networking for a wide range of clients across the UK.

We pride ourselves on providing complex solutions made simple for our customers, delivering exceptional results through our UK-based Network Operations Centre and global partnerships with best-of-breed technology vendors like Microsoft, Cisco, Amazon, Genesys, and Avaya.

Job Overview

This is an exciting opportunity to join our team as a Senior Ribbon Engineer, supporting clients worldwide via our established network of global partners and technical, engineering, and professional services teams.

Key Responsibilities

You will be responsible for our Ribbon SBCaaS platform, comprising SBC Core, PSX, RAMP & Analytics. Your key tasks will include:

  • Platform development, including upgrades and creating Proof of Concepts (PoCs)
  • Proactive monitoring management and actioning
  • Creating and updating internal documentation
  • Mentoring and coaching junior staff members

Working Relationships

You will collaborate closely with various stakeholders, including:

  • Network Services Provisioning Team
  • Project Management Office
  • Service Desk
  • Customer Success Team
  • Service Delivery Team
  • Customer Stakeholders
  • 3rd Party Partners & Vendors
  • Pre-Sales

Required Skills and Qualifications

To excel in this role, you should possess:

  • Ribbon SBC Edge expertise
  • Strong understanding of Ribbon Analytics/Protect
  • Familiarity with Ribbon EMS/RAMP
  • Knowledge of other SBC products
  • Proficiency in Linux
  • Good grasp of UDP & TCP concepts
  • Minimum 5+ years of technical experience with Ribbon Core SBC
  • Excellent problem-solving abilities with a solution-oriented approach
  • Experience in creating technical documentation
  • Outstanding verbal and written communication and presentation skills
  • A customer-focused, business-oriented mindset with the ability to exercise independent planning and judgment

Compensation and Benefits

The salary for this position is £65,000 per annum, offering a competitive package that reflects your skills and experience.



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