Senior Ribbon SBC Expert

3 weeks ago


London, Greater London, United Kingdom Ingenio Global Full time
Job Title: Hybrid Role Lead

We are seeking an experienced Hybrid Role Lead to join our team at Ingenio Global.

Job Description:

  • Platform Development: Lead upgrades, create proofs of concept, and update documentation.
  • Customer Service Management: Provision and decommission services, onboard/offboard carriers, and manage customer tickets.
  • Team Development: Mentor and coach junior staff.
  • Collaboration: Work with internal teams, customer stakeholders, and third-party vendors to deliver top-notch service.
  • Platform Maintenance: Perform diagnostics, troubleshooting, backups, patches, and proactive monitoring.

About the Role:

In this role, you will take ownership of the Ribbon SBCaaS platform (SBC Core, PSX, RAMP, & Analytics), working to deliver seamless service for customers while maintaining and evolving their platform.

Key Responsibilities:

  • Develop and implement new features and functionality to enhance the platform's capabilities.
  • Manage customer service requests, ensuring timely resolution and high levels of customer satisfaction.
  • Perform routine maintenance tasks to ensure platform stability and security.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Mentor and develop junior staff members to support their career growth.

Requirements:

To be successful in this role, you will need:

  • 5+ years of experience with Ribbon Core SBC.
  • Certification in SBC Core and PSX Support Professional (additional Ribbon certifications are a bonus).
  • Strong troubleshooting and problem-solving abilities.
  • Excellent communication and documentation skills.
  • Highly organized with a customer-focused mindset.
  • Resilient, proactive, and eager to learn.
  • Technical knowledge of UDP/TCP and Linux is desirable.

About Us:

Ingenio Global is a leading provider of innovative technology solutions. We are committed to delivering exceptional service and supporting our customers' success.

Estimated Salary: £80,000 - £110,000 per annum.



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