Hospitality Venue Manager
4 weeks ago
About the Role:
We are seeking a skilled Bars Venue Manager to lead our day-to-day operations within our resort. The successful candidate will be responsible for promoting a culture of delivering exceptional guest experiences while driving brand profit and growth.
The ideal candidate will have previous experience leading a venue within an F&B or Retail environment, with strong commercial acumen and the ability to manage rotas based on fluctuating guest volumes.
This role will include late nights and weekends, to be part of our Butlins Live Music Weekenders.
Key Responsibilities:
- Accountable for the day-to-day operation within the venue
- Monitor consistent delivery of a quality guest experience in line with brand/venue guidelines
- Ensure all guest feedback is captured, trends analysed and opportunities explored
- Provide accurate rota's 3 weeks in advance through SAM for all team within the venue
Requirements:
- Previous demonstratable experience leading a venue within an F&B or Retail environment
- Strong experience of being guest/customer facing and dealing with a range of queries and sometimes complaints directly
- Good commercial acumen
- Experience of managing rotas based on fluctuating guest volumes
Benefits:
This role offers a competitive salary of £40,000 - £60,000 per annum, depending on experience. We also offer a range of benefits, including access to training and development opportunities.
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