Commercial Bars Manager

6 days ago


Bath, Bath and North East Somerset, United Kingdom CV-Library Full time
Job Details

Job Title: Bars Venue Manager

Location: Bath, Somerset

Sector: Hospitality & Hotels

Contract: Permanent

Hours: Full Time

Estimated Salary:£40,000 - £60,000 per annum depending on experience.

About the Company:

We are a dynamic and fast-paced hospitality company that offers a fun and challenging work environment.

We are committed to delivering an Altogether More Entertaining and Fun Break for our guests.

About the Role:

This is an exciting opportunity to join our hospitality team and contribute to delivering exceptional results.

You will work collaboratively with the wider team to drive business growth and deliver exceptional results.

Main Responsibilities:

  • Accountable for the day-to-day operation within your venue.
  • Responsible for monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
  • Ensure all guest feedback is captured, trends analyzed, and opportunities explored.
  • Monitor P&L and payroll spend, taking action when risk arises.
  • Provide accurate rotas 3 weeks in advance through SAM for all team members within the venue.
  • Monitor NPS and take action where possible on guest feedback.
  • Inspire action and ownership within your team for delivery of the departmental plan by breaking it down into measurable objectives.
  • Be a champion of the Butlin's Values and Leadership Behaviours.
  • Ensure we always have a focus on Right People, Right Place, Right Time in the way we recruit and manage contracts for team.
  • Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
  • Monitor team retention, utilizing exit interviews as an opportunity to retain or gain feedback, to address opportunities to increase retention scores.
  • Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle.

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