Bath Venue Operations Manager
2 weeks ago
Salary:£40,000 - £60,000 per annum depending on experience.
We are seeking a highly skilled and experienced Bars Venue Manager to join our team at Butlin's in Bath. As a key member of our hospitality team, you will be responsible for leading the day-to-day operations within your venue.
You will promote a culture focused on delivering an exceptional guest experience, driving brand profit and growth, and closely monitoring P&L, guest NPS and feedback.
The ideal candidate will have bar managerial experience and the ability to lead a team in an operational guest-facing role.
This role includes late nights and weekends, particularly during Butlins Live Music Weekenders.
Main Responsibilities:
- Accountable for the day-to-day operation within your venue.
- Responsible for monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
- Ensure all guest feedback is captured, trends analyzed, and opportunities explored.
- Monitor P&L and payroll spend, taking action when risk arises.
- Provide accurate rotas 3 weeks in advance through SAM for all team members within the venue.
- Monitor NPS and take action where possible on guest feedback.
- Inspire action and ownership within your team for delivery of the departmental plan by breaking it down into measurable objectives.
- Be a champion of the Butlin's Values and Leadership Behaviours.
- Ensure we always have a focus on Right People, Right Place, Right Time in the way we recruit and manage contracts for team.
- Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
- Monitor team retention, utilizing exit interviews as an opportunity to retain or gain feedback, to address opportunities to increase retention scores.
- Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle.
About the Role:
This is an exciting opportunity to join our dynamic hospitality team and contribute to delivering an Altogether More Entertaining and Fun Break for our guests.
You will work collaboratively with the wider team to drive business growth and deliver exceptional results.
Requirements:
- Previous demonstratable experience leading a venue within an F&B or Retail environment.
- Strong experience of being guest/customer facing and dealing with a range of queries and sometimes complaints directly.
- Good commercial acumen.
- Experience of managing rotas based on fluctuating guest volumes.
- Experience in working with multi-skilled teams to support other areas of the business based on guest demand.
- Demonstratable experience of leading teams to success, including proficiency in: Managing performance, Coaching team, Delivering team training, Setting standards and role modelling this behaviour, Problem solving, Providing feedback, Communicate business goals and objectives, and support team to achieve these targets.
- Ability to communicate effectively at all levels.
- Able to manage multiple priorities and can adapt quickly to changing requirements.
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