Thermae Bath Spa Customer Service Representative
6 days ago
Become part of our dynamic team at the Thermae Bath Spa, an award-winning day spa located in the heart of Bath. We offer a truly unique experience for our guests, and we're looking for a skilled Receptionist to join our team.
As a Receptionist, you will be the first point of contact for our visitors, providing exceptional customer service and ensuring a memorable experience for all our guests. You will be responsible for greeting and welcoming guests upon arrival, ensuring smooth guest arrivals and departures, and being knowledgeable about spa facilities and services.
The estimated annual salary for this position is approximately £23,000 - £28,000 depending on experience.
About the Role:
- Provide exceptional customer service to all guests
- Greet and welcome guests upon arrival
- Ensure smooth guest arrivals and departures
- Be knowledgeable about spa facilities and services
- Work collaboratively with other team members to deliver an outstanding guest experience
What We Offer:
- Competitive salary range: £23,000 - £28,000 per annum
- 28 days' holiday rising to 33 with length of service
- Recognition of positive contributions aligned with our company values
- Investment into your career with our Apprentice programmes
- Interactive health and wellbeing platform
- Health Care cash plan benefits package
- Pension scheme
- £500 referral fee if you recommend someone to work for us
- Complimentary passes to use the Thermae Bath Spa for you and three guests once a month
YTL Hotels operates six hotels and properties in the UK, including the Thermae Bath Spa. Our team is dedicated to delivering exceptional customer experiences and strives for service excellence.
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