Facilities Experience Specialist

4 days ago


London, Greater London, United Kingdom MAPP Full time
Job Description

MAPP, the UK's leading specialist in commercial property and asset management, is looking for a talented Facilities Experience Specialist to join its team. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients and occupants.

About the Role

  • Develop and implement effective strategies to enhance the overall guest experience;
  • Evaluate and improve service delivery to meet the needs of our guests;
  • Work closely with the Building Manager or Facilities Manager to ensure seamless service delivery;
  • Act as an ambassador for our brand, promoting a positive image of MAPP and its values.

Key Responsibilities

  • Deliver outstanding biophilia and develop planting strategies to support health and wellbeing;
  • Implement cost-effective finishing touches from local social enterprises where possible;
  • Evaluate service partner staff to ensure customer-friendliness and implement skills and behaviour training when necessary;
  • Report service failures to the Help Desk and own their resolution;
  • Create and provide information on new changes and building services updates.

Salary and Benefits

This role comes with a competitive salary range of £30,000 - £35,000 per annum, depending on experience. If you're passionate about delivering exceptional guest experiences, we'd love to hear from you



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