Retail Store Manager

3 weeks ago


London, Greater London, United Kingdom WHSmith Full time

Company Overview:

WHSmith is a renowned retail company with a rich heritage, occupying its place as the hub of the high street and in customers' hearts for years. Our stores work tirelessly to make customer and colleague journeys possible, marking milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.

Our Mission:

We aim to create a welcoming environment where everyone feels valued and free to be themselves. Our stores strive to deliver exceptional customer service, meet business objectives, and provide opportunities for development and growth.

Job Summary:

We are seeking an experienced Store Leader to join our team at our Streatham store. As a Store Leader, you will lead and inspire your team to achieve exceptional results, drive sales growth, and create a positive working environment.

Key Responsibilities:

  • Guiding and engaging your team to deliver excellent standards and results
  • Reviewing the trading plan with your Cluster Manager and setting key actions and priorities
  • Creating a sense of pride within the store to ensure good standards and safe operations
  • Developing a culture of learning, support, and recognition among colleagues
  • Working with Head Office to share knowledge of the local environment and maximize community involvement

Requirements:

  • Current or recent retail leadership experience with working knowledge of KPIs
  • Proactive leadership skills with experience of getting stuck in and supporting teams on the shop floor
  • Flexibility to support other stores in the area when needed
  • Strong relationships-building skills with ability to communicate clearly at all levels
  • Experience of supporting employee training and development

What We Offer:

  • Competitive salary up to £30,000 per annum
  • Pension scheme
  • Holidays (management days including bank holidays)
  • Employee discounts
  • Range of deals from retail partners for saving money and making memories
  • Employee Assistance Programme for physical, mental, and financial wellbeing

About Us:

We are proud to be an inclusive employer, and we want our colleagues to feel welcome and valued. We strive to create a positive and supportive work environment that promotes growth and development.



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