Customer Service Representative
4 weeks ago
About the Role
We are seeking an experienced Customer Service Advisor to join our team at FMG Repair Services in Glasgow. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, booking customer cars in for repair, preparing job cards, and providing vehicle progress reports.
Key Responsibilities
- Booking customer cars in for repair and preparing job cards
- Providing vehicle progress reports to customers
- Arranging and allocating courtesy cars for customers
- Dealing with financial transactions, including banking and security arrangements
- Liaising with customers, the bodyshop, and third parties to ensure an excellent customer experience
Requirements
- Experience of working in a fast-paced customer-facing role within the automotive industry
- Excellent communication and problem-solving skills
- Ability to work in a team environment and provide exceptional customer service
- IT literacy and ability to use various software systems
- Full UK driving licence
What We Offer
- Fantastic basic salary
- Uncapped monthly bonus schemes and guaranteed average bonus
- Annual leave that increases with service, plus flexibility to buy or sell extra days
- Free life assurance
- Exclusive colleague-only vehicle-leasing schemes
- Pension and save-as-you-earn share scheme
- Benefits App with retailer discounts and cashback deals
- Well-being services, including 24/7 GP service and mental health support
- Wagestream App for financial wellbeing
About FMG Repair Services
We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We offer a fantastic working environment, with opportunities for career progression and professional development.
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