Customer Service Representative

3 weeks ago


Hyde Park, United Kingdom EE Full time
About Us

At EE, we're passionate about delivering exceptional customer experiences. Our multi-award-winning Apprenticeship scheme is designed to help you launch an amazing career and make a real impact on our customers' lives.

Your Role

We're looking for someone with bold ideas, enthusiasm, and a passion for helping others. As an Apprentice Customer Service Advisor, you'll be the face of our brand, ensuring that every customer interaction is seamless, efficient, and exceeds their expectations.

Key Responsibilities
  • Customer Engagement: Provide exceptional customer service via phone, email, or chat, resolving queries and concerns in a timely and professional manner.
  • Training and Development: Participate in comprehensive training programs to develop your skills and knowledge, ultimately leading to an NVQ qualification.
  • Team Collaboration: Work closely with colleagues to achieve team goals, share best practices, and support each other's growth.
What We Offer
  • Competitive Salary: £20,280 per year, with opportunities for incentives and bonuses.
  • Huge Discounts: Enjoy significant savings on EE & Plusnet products, including mobile and broadband services.
  • Career Progression: We're committed to your growth and development, with clear pathways for advancement and mentorship.
  • Volunteering Opportunities: Give back to your local community through our dedicated volunteering program.
  • Private Healthcare and Dental: Optional benefits to protect you and your loved ones.


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