Customer Service Representative
3 weeks ago
50/50 - HYBRID WORKING
Newly refurbished modern offices
£22,890 pa and rising to £23900
25 days annual leave - Rising with service
Free lunches Monday to Friday from the onsite café
Prize Draw every month with prizes up to £3000 - Once probation is passed.
HB Commercial are delighted to be the recruitment partner with an employer of choice in Sunderland. As a Customer Service Advisor, you will be taking inbound calls from potential and existing customers who have queries or wish to make changes to their account.You will have good all round communication skills and be proficient using a computer, making sure the customer experience is as seamless as possible.
What you will be doing
Listening to and understanding the individual needs of each customer.
Developing a good relationship with all clients by providing a personal service and undertaking regular contact calls to meet client requirements.
Recording accurately all events/details and actions relating to specific individuals on the database.
Ensuring copies of all documents and letters which are sent out/issued are retained on the client file.
Follow system and Procedural processes to always ensure compliance.
To be successful in this role, you will need to be able to demonstrate some customer service experience, strong attention to detail and excellent communication skills, my client offers some of the best training and support in the industry, you will be giventhe opportunities to constantly self-develop, with a pathway into different departments with the business.
When you are in the offices, my client offers a warm and friendly working environment with newly refurbished modern offices, comfortable break out areas and on site shower.
Hours of work are between
8am -10pm Monday to Friday, 8am-6pm on Saturday and 9am 5pm on Sunday.
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