Senior IT Service Delivery Manager

4 weeks ago


Ayr, South Ayrshire, United Kingdom NHS Ayrshire & Arran Full time

NHS Ayrshire and Arran is committed to fostering a culture of equality and diversity within our workforce. We strive to create an inclusive environment where every employee feels valued and empowered to contribute their best.

The Head of Service Delivery role is a critical position within our organization, responsible for overseeing the Digital Service Desk, Asset Management, Change Management, and incident/Problem Management. This individual will play a key role in driving the delivery of digital services that support the transformation of healthcare in Ayrshire and Arran.

To be successful in this role, you will need to possess a master's degree or equivalent, with significant senior management experience within a large, complex organization. You should also have a track record of successful operational IT service delivery within a similar environment.

Key responsibilities will include:

  • Leading the Digital Service Desk team to deliver high-quality IT services to staff
  • Developing and implementing effective asset management strategies to optimize resource utilization
  • Managing change initiatives to ensure seamless adoption of new technologies
  • Coordinating incident and problem management processes to minimize downtime and optimize service delivery

We are committed to providing a safe, caring, and respectful work environment. If you are a motivated and experienced professional looking to make a meaningful contribution to the delivery of high-quality healthcare services, we encourage you to apply for this exciting opportunity.



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