Technical Business Growth Specialist

7 days ago


Birmingham, Birmingham, United Kingdom SnooprID Ltd Full time

About SnooprID Ltd:

SnooprID Ltd is a leading provider of innovative cyber solutions that empower mid-market and enterprise customers to achieve their goals. With a strategic and customer-centric approach, we strive to foster long-lasting partnerships with our international clients.

Job Summary:

We are seeking a skilled Technical Business Growth Specialist to join our team in Europe, working remotely from the UK. As a technically-oriented professional, you will play a pivotal role in ensuring clients derive maximum value from our solutions by driving product adoption, identifying growth opportunities, and building strong relationships with key stakeholders.

Main Responsibilities:

  • Business Development:

You will develop and maintain strong relationships with key stakeholders across various accounts, serving as the primary point of contact for mid-tier/low-end enterprise customer engagements.

  • Solution Alignment:

Collaborate with customers to understand their business objectives and align solutions to meet their needs, crafting tailored success plans that drive measurable outcomes.

  • Technical Support:

Provide technical ongoing support and guidance, addressing client concerns and challenges promptly and identifying and mitigating risks to ensure greater customer satisfaction.

  • Data Insights:

Analyse customer data and usage metrics to identify trends, insights, and opportunities for improvement, presenting findings and recommendations to clients to drive continuous growth & adoption.

Salary and Benefits:

The successful candidate can expect a competitive salary up to £70K base (max) and 20% bonus, flexible working hours, remote-first culture, opportunities for professional development and career growth, a supportive and inclusive team environment, and benefits package including pension, health insurance, life plans, and more.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field.
  • 5+ years of experience in Customer Success or Technical Account Management within the Enterprise B2B (SaaS) CyberTech industry.
  • Technical skills around Python, JavaScript or Powershell and can converse on technical matters
  • Proven track record of managing customer relationships and driving product adoption, managing a book of business of $2.5M ARR+.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Self-motivated, driven, energetic and able to work independently in a remote environment within the UK and across Europe.
  • Proficiency in CRM tools and customer success platforms.
  • Must be either a British national or have full right-to-work (ILR) status in the UK (no sponsorship required).
  • European languages a real bonus (Germany/Spanish or French in particular)


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