Patient Access Officer
3 weeks ago
London Bridge Hospital is seeking a highly skilled Patient Access Officer to join our team.
About the Role:
We are looking for a dedicated and organized individual to provide exceptional administrative support to our patients and staff. As a Patient Access Officer, you will be responsible for greeting patients and visitors, communicating efficiently with internal and external stakeholders, and maintaining accurate information on our hospital database.
Key Responsibilities:
- Provide a friendly and professional demeanor to all patients and visitors.
- Communicate effectively with internal and external stakeholders.
- Maintain accurate and up-to-date information on the hospital database.
- Pre-register or register patients and ensure 100% accuracy when requesting and transferring information to HCA databases.
- Ensure all relevant patient documents are signed and scanned to the patient accounts.
- Liaise with patients, consultants, secretaries, insurance companies, and third parties to facilitate further financial settlements.
- Respond to telephone, written, and face-to-face queries.
- Manage patient waiting areas to ensure a smooth service.
- Coordinate and facilitate all patient bookings where applicable.
Requirements:
- Previous administrative experience.
- Excellent customer care skills.
- Accuracy and attention to detail.
- Computer literacy, including Microsoft Office - Excel.
- Excellent verbal and written communication skills.
About Us:
London Bridge Hospital is part of HCA UK, one of the world's leading healthcare providers. We offer a unique opportunity to join a dynamic team and contribute to the care and improvement of human life.
Diversity and Inclusion:
We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and for each other. We're committed to creating a truly inclusive environment where individual differences are celebrated and everyone can achieve their potential.
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