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Customer Service Project Coordinator
2 months ago
About Extension Recruitment Ltd
We are a reputable recruitment agency with a strong focus on delivering innovative solutions to our clients. Our team is dedicated to providing exceptional service and support to our clients and candidates.
About the Role
We are seeking a highly skilled and experienced Customer Service Project Coordinator to join our team. As a key player in this role, you will be responsible for coordinating customer project requirements, managing the project's progression from concept and sample approval through to delivery.
Key Responsibilities
- Manage all questions and queries from customers and Account Managers, collate information, and solve problems and issues.
- Coordinate actions and liaise with other departments (Production, Design, Studio, Finance, etc.) to meet customer deadlines.
- Support existing and new business customers' accounts and provide cover during holiday periods within the team.
Requirements
- Ability to remain calm under pressure, managing multiple tasks, prioritising, and meeting targets.
- Excellent oral and written communication skills with a high level of numeracy.
- Ability to work as part of a team and on your own initiative.
- Excellent attention to detail and high work ethic.
- Proficient in using Microsoft Office products such as Excel, Word, Outlook, etc.
About You
The successful Customer Service Project Coordinator will provide exceptional levels of service, having the ability to work in a demanding customer-facing role, delivering against deadlines and priorities.
