Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for providing exceptional customer service, identifying customer needs, and delivering tailored solutions to meet their financial goals.
Key Responsibilities- Engage with customers to understand their needs and provide personalized solutions
- Act as the first point of contact for customers in branch and over the phone, providing a welcoming and supportive service
- Proactively contact customers to identify and discuss their needs, ensuring they receive the best possible service
- Educate customers on our range of products and services, as well as the different communication channels they can use to engage with us
- Use internal systems to ensure accurate and up-to-date customer records, while identifying and supporting vulnerable customers
- Adhere to and understand the appropriate policies, standards, controls, and limits of authority applicable to your role, supported by training, coaching, and communication
- Annual discretionary bonus scheme, with an average on-target bonus of 8% dependent on personal and company performance
- 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years
- Holiday trading scheme, allowing the ability to buy and sell additional annual leave days
- Generous employer pension contributions, up to 10% per annum dependent on employee selection
- Access to the Lifeworks wellbeing platform, providing free access to wellbeing apps, an Employee Assistance Programme, and an online employee discount platform
- Two paid volunteering days per year, allowing you to get involved with charities and make a positive impact in your community
- Passion for delivering exceptional customer service
- Enjoy meeting new people and engaging in purposeful conversation
- Ability to work well with others, with a 'one-team' mindset across multiple channels
- Excellent communication, engagement, and listening skills
- Ability to react fast when the day gets busy and handle a wide variety of different customers, with excellent time management
- Ability to deliver outstanding customer service from a face-to-face or telephony background
- Open to a broad range of activities, even if outside of standard expectations
- Ability to grow, adapt, and change, accommodating business needs and priorities
Skipton Building Society is a mutual organization, owned by our members, not shareholders. We are the fourth biggest building society in the UK, and we pride ourselves on being a great place to work. Our colleagues say we are a great place to work, and we want you to be one of them, bringing new ideas on how we can keep customers at the heart of what we do.
Whatever your background and whatever your goals, we will help you take the next step towards a better future. Our branches are the heart of our local communities, and we are committed to supporting our customers and the wider community.
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