Customer Service Representative

4 weeks ago


Wetherby, Leeds, United Kingdom Skipton Building Society Full time

About the Role

We are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our customers.

Key Responsibilities

  • Engage with customers to understand their needs and provide tailored solutions.
  • Act as the first point of contact for customers in branch and over the phone, providing a friendly and helpful service.
  • Proactively contact customers to identify and discuss their needs, ensuring the right outcome for the customer and the society.
  • Educate customers on a range of products and services, as well as the different communication channels they can use to engage with us directly.
  • Use internal systems to ensure customer records are accurately maintained and up to date, while identifying and supporting vulnerable customers as needed.

What We Offer

  • Annual discretionary bonus scheme, with an average on-target bonus of 8%.
  • 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
  • Holiday trading scheme, allowing the ability to buy and sell additional annual leave days.
  • Generous employer pension contributions, up to 10% per annum dependent on employee selection.
  • Access to the Lifeworks wellbeing platform, including employee assistance programme and online employee discount platform.
  • Two paid volunteering days per year, allowing you to get involved with charity initiatives.

About Us

Skipton Building Society is a mutual organisation, owned by our members rather than shareholders. We pride ourselves on being a great place to work, with a strong focus on customer service and community involvement. We are committed to helping our customers achieve their financial goals, while also supporting the local community through our charitable initiatives.

What We Need From You

  • Passion for delivering exceptional customer service.
  • Excellent communication, engagement, and listening skills.
  • Ability to work well with others, with a 'one-team' mindset across multiple channels.
  • Flexibility and adaptability, with a willingness to learn and grow with the business.


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