Business Development Representative
1 week ago
Are you a proactive and customer-focused professional looking for a rewarding opportunity with CPI Local?
We're recruiting for an Outbound Customer Service Representative to join our team in High Wycombe.
About Us
CPI Local partners with a world-renowned manufacturer and stocks over 35,000 products. This role focuses on nurturing relationships with our existing customer base while promoting our extensive product and service offerings.
Key Responsibilities
Customer Relationship Management
- Collaborate with on-the-road sales reps to build and maintain strong customer relationships.
- Support sales reps with order entry, queries, and customer account management.
- Promote new products and meet customer needs proactively.
Team Collaboration
- Provide backup support for the inbound team by handling calls, customer queries, and order processing as needed.
- Work closely with team members to deliver exceptional customer experiences.
Outbound Call Activity
- Make a minimum of 30 proactive outbound calls daily to your customer base, aligning efforts with sales reps.
- Strive for a 50% call-to-order conversion rate.
- Meet monthly targets, including outbound call activity, turnover, and gross profit.
- Increase outbound calls to 50 per day during the last four working days of the month.
Salary Information
- The estimated salary for this position is £26K + OTE £5K.
Benefits
- Opportunities for growth and development within a supportive and dynamic team.
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