Hotel Receptionist

7 days ago

Reading, Reading, United Kingdom The Roseate Reading Full time

We are seeking an enthusiastic and dedicated Receptionist to join our luxury hotel brand, The Roseate Reading. The ideal candidate must be a very responsible individual with great customer focus and possess the right attitude.

The hotel is known for its spectacular attention to detail, which ensures a bespoke, luxurious experience for its guests. Whether it's the 86,000 Italian-glass beads in the chandelier or the plush upholstery and wallpapers, the meticulous design sense is ubiquitous in maintaining an uplifted ambiance.

The hotel's history dates back to its original use as Shire Hall for the Berkshire County Council. The building, with its wide hallways, vaulted ceilings, cornice mouldings, and original lift shaft, has been precisely restored to its original glory. To revive the old-world charm of the Shire Hall, its council chamber, Eden, has been restored to its past beauty.

Main Duties/Responsibilities
  • Ensure that all guest accounts are set up correctly with a valid method of payment.
  • Deliver service excellence by handling all customers' requests and complaints to ensure their satisfaction and a high level of service.
  • Be proficient in Front Office operations such as check-ins, check-outs, and reservations.
  • Provide an accurate handover to returning colleagues at the end of the shift.
  • Knowledge of computerized PMS system and ensure system is always up-to-date.
  • Handle guest complaints in a careful and courteous manner, providing Front Office Management with sufficient backup information.
  • Adhere to 5-star standards at all times, maximizing revenue through upselling rooms and cross-selling to food and beverage outlets.
Entry Requirements
  • Front Office experience within a 4/5-star environment is preferable.
  • Excellent customer service skills.
  • Attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude, and dependability.
  • Enthusiastic in delivering service excellence.
  • Possess the ability to work under pressure while maintaining attention to detail.
  • Has an excellent command of English, both spoken and written.
  • Display a polite and professional attitude to internal and external guests.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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