Front Office Professional

2 weeks ago

Reading, Reading, United Kingdom The Roseate Reading Full time

We are seeking a highly skilled and dedicated Front Office Professional to join our team at The Roseate Reading. As a Receptionist, you will be responsible for ensuring that all guest accounts are set up correctly with a valid method of payment.

Main Responsibilities:

  • Deliver exceptional customer service by handling all customers' requests and complaints in a courteous and professional manner.
  • Be proficient in Front Office operations such as check-ins, check-outs, and reservations.
  • Provide accurate handovers to returning colleagues at the end of the shift.
  • Ensure the hotel's computerized PMS system is always up-to-date.
  • Handle guest complaints in a careful and courteous manner, providing Front Office Management with sufficient backup information.
  • Adhere to 5-star standards at all times, maximizing revenue through upselling rooms and cross-selling to food and beverage outlets.

Requirements:

  • Front Office experience within a 4/5-star environment is preferred.
  • Excellent customer service skills.
  • Attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude, and dependability.
  • Enthusiasm in delivering service excellence.
  • Ability to work under pressure while maintaining attention to detail.
  • Excellent command of English, both spoken and written.
  • Display a polite and professional attitude to internal and external guests.

Benefits:

  • Meals on duty.
  • Provision and laundry of uniform.
  • Employee recognition awards.
  • Performance review and personal development plan.
  • Internal transfer and promotion opportunities.
  • Support in the development of your career.
  • Preferential room rates within the hotel group for yourself and family & friends.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

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