Front Office Supervisor
2 weeks ago
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Hilton Worldwide, Inc. As a Front Office Supervisor, you will be responsible for overseeing the Front Office operation, ensuring high standards of guest satisfaction, and promoting the hotel brand's loyalty scheme.
Key Responsibilities:
- Assist the Front Office Manager in evaluating guest satisfaction and monitoring trends to drive continuous improvement.
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Ensure regular and VIP guests are recognized and that the Front Office department operates with a sales attitude.
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures.
Requirements:
- Previous supervisory experience in Front Office within the hotel/leisure/retail industry.
- High level of IT proficiency.
- High level of commercial awareness and sales capabilities.
- Excellent leadership, interpersonal, and communication skills.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Flexibility to respond to a variety of work situations.
About Hilton Worldwide, Inc.
Hilton Worldwide, Inc. is a leading global hospitality company with a portfolio of 18 world-class brands. We are committed to delivering exceptional guest experiences and providing opportunities for our Team Members to grow and develop their careers.
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