Front Office Supervisor
4 weeks ago
About the Role:
We are seeking an experienced and skilled Assistant Front Office Manager to join our team at Hilton Reading. As a key member of our Front Office team, you will be responsible for assisting in the supervision of the Front Office operation, ensuring that our guests receive an exceptional experience from check-in to check-out.
Key Responsibilities:
- Assist the Front Office Manager in overseeing the entire Front Office operation to maintain high standards.
- Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement.
- Ensure regular and VIP guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures.
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
- Maintain good communication and working relationships with all hotel departments.
- Monitor staffing levels to meet business demands.
- Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes.
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures.
- Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
What We're Looking For:
We're looking for an experienced and skilled Assistant Front Office Manager who has a passion for delivering exceptional customer service and a proven track record of success in a similar role. You will have a high level of IT proficiency, commercial awareness and sales capabilities, excellent leadership, interpersonal and communication skills, and a commitment to delivering a high level of customer service.
What We Offer:
We offer a competitive salary, a comprehensive benefits package, and the opportunity to work for a world-renowned hotel brand. You will also have access to ongoing training and development opportunities to help you grow and succeed in your career.
Why Join Us:
At Hilton, we're committed to delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking. We're a collaborative, unbiased, healthy and responsive space for all team members, and we're passionate about making a difference in the communities we serve.
Find Out More:
For more information about this role and to apply, please visit our website.
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