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Front Office Manager

2 months ago

Reading, Reading, United Kingdom voco Reading Hotel Full time
Reception Manager / Front Office

voco Reading Hotel is seeking a highly skilled and experienced Reception Manager / Front Office to lead our front office team to success.

Key Responsibilities:
  • Oversee the day-to-day running of the front office hotel operation, including Reception, Nights, and Guest Services.
  • Ensure the delivery of exceptional and unique service standards across all areas.
  • Assume operational responsibility and drive the performance of our one-off property front office teams.
  • Contribute to the creation of the brand's reputation, revenue, and profitability across all areas in line with budget expectations.
Requirements:
  • Minimum two years as Head of Department in a similar size and style hotel environment.
  • High level of guest focus and solid financial and commercial awareness.
  • Self-motivated, forward-thinking individual with strong Front Office background in a large lifestyle, multi-outlet environment.
  • Confident communicator with ability to lead and develop teams and influence across all areas of the business.
What We Offer:
  • Competitive Salary
  • Opportunities for promotion and transfer across the group
  • Company Pension scheme
  • 28 days holiday each year, increasing to 33 days with length of service
  • Discounted international/worldwide room rates for yourself, family, and friends

We are committed to helping you grow and develop your career. If you are the right candidate for this role, please click apply now. We look forward to hearing from you.