IT Support Specialist

3 weeks ago


Market Harborough, Leicestershire, United Kingdom Deichmann Full time
About the Role

We are seeking a motivated and enthusiastic IT Assistant to join our team at Deichmann UK based in Market Harborough. The ideal candidate will have a passion for IT and be able to deliver help desk support to stores across the UK.

Key Responsibilities
  • Provide help desk support for colleagues in stores and at head office
  • Record and monitor the progress of faults to till systems and other computer equipment
  • Maintain and monitor computer hardware, software, and networks
  • Coordinate till installation and de-installation
  • Plan hardware requirements
  • Replace old hardware
  • Assist in the procurement of prices of new hardware and software
  • Configure and set up new hardware and software
  • Undertake software updates
  • Document landlines and contracts
  • Undertake phone and data cabling
  • Set up and maintain mobile phone email
Personal Qualities
  • GCSE level or equivalent education and/or work experience
  • Highly motivated and able to work independently
  • Strong problem-solving abilities and initiative
  • Analytical skills and ability to make informed decisions
  • Effective communication and planning skills
  • Experience of IT support and network infrastructure
  • Genuine interest in the rapidly changing field of IT
  • Knowledge of Windows, iOS, and Android systems


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