Customer Service Representative
1 month ago
We are seeking a highly skilled Customer Service Executive to join our team at Bucks and Berks Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:- Process orders, quotes, and assist customers with catalog information
- Generate new and repeat business through customer service initiatives
- Accurately process customer transactions, such as orders, quotes, or returns, with a strong focus on service excellence
- Follow up with customers to ensure ongoing customer satisfaction and resolve any customer concerns that may arise
- Provide information regarding availability of in-stock and out-of-stock items
- Offer customers cross-selling and up-selling opportunities
- Previous experience in a similar customer service role
- Excellent administration skills and superb attention to detail
- Fantastic communication and IT skills
- Highly organized and able to remain calm under pressure
- Excellent problem-solving skills
We are an equal opportunity employer and welcome applications from a diverse range of backgrounds. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.
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