Key Holder

1 month ago

Cannock, Staffordshire, United Kingdom Estée Lauder Companies Full time
Estée Lauder Companies - Key Holder - The Cosmetics Company Store Hours

Job Summary:

We are seeking a highly motivated and customer-focused Key Holder to join our team at The Cosmetics Company Store. As a Key Holder, you will play a key role in ensuring the smooth operation of the store, providing exceptional customer service, and driving sales growth.

As a representative of Estée Lauder Companies, you will be responsible for leading by example, coaching and mentoring colleagues, and maintaining a high level of product knowledge. You will also be responsible for opening and closing the store, managing cash reconciliation, and ensuring a positive customer experience.

We offer a competitive salary, commission scheme eligibility, annual leave, and family leave. You will also have access to our product discount/staff product concession monthly credit spend allowance, mental health wellbeing initiatives, and benefits platform with exclusive discounts and offers.

Key Responsibilities:

  • Provide exceptional customer service and ensure a positive customer experience
  • Lead by example and coach/mentor colleagues to achieve sales and customer service targets
  • Manage cash reconciliation and opening/closing the store
  • Develop and maintain a high level of product knowledge
  • Contribute to the overall success of the store and Estée Lauder Companies

Requirements:

  • Previous retail operations experience, including cash reconciliation and opening/closing the store
  • Previous supervisory experience, including coaching/mentoring others to achieve sales and customer service targets
  • A passion for people and a customer-first mindset
  • An approachable and friendly personality
  • Confidence in speaking to customers and understanding their needs
  • Flexible availability across days/hours
  • Proof of right to live and work in the country

About Us:

Estée Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Benefits:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/staff product concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

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