Key Holder

2 weeks ago


Cannock, Staffordshire, United Kingdom Estée Lauder Companies Full time
Job Summary:

The Estée Lauder Companies is seeking a Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth and efficient running of the store. As a Key Holder, you will be responsible for leading by example, providing inspirational and personalized customer service, and using your coaching and mentoring skills to achieve sales and customer service targets.

Key Responsibilities:
  • Support the Store Manager and Assistant Manager in the day-to-day operations of the store.
  • Lead by example, providing inspirational and personalized customer service to all customers.
  • Use your coaching and mentoring skills to develop and motivate the sales team to achieve sales and customer service targets.
  • Assist with cash reconciliation, opening, and closing the store on a rota basis.
  • Contribute to the development and implementation of sales and customer service strategies to drive business growth and improve customer satisfaction.

Requirements:
  • Previous retail operations experience, including cash reconciliation and opening and closing the store.
  • Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets.
  • A passion for providing inspirational and personalized customer service.
  • An approachable and friendly personality.
  • Confidence in speaking to customers and understanding their needs to best cater to them.
  • Flexible availability across days and hours.

About Us:
The Estée Lauder Companies is a people-first company, respecting and caring for our employees, communities, and consumers. We are a diverse and inclusive workplace, committed to creating a culture of belonging and respect. We offer a competitive salary, commission scheme eligibility, annual leave, and family leave, as well as a range of benefits and perks to support your well-being and career development.
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