IT Service Delivery Manager

7 days ago


Leeds, Leeds, United Kingdom Jameson Legal Full time

Jameson Legal is seeking a highly skilled IT service delivery manager to join its team in Leeds. The successful candidate will be responsible for proactively monitoring our internal systems, ensuring all system monitoring alerts are processed in a timely manner and that incidents and changes are dealt with appropriately.

Reporting to the Infrastructure Operations Duty Manager, you will be responsible for raising and managing incidents via the IT service management system and other business-as-usual tasks. You will also ensure that all customer problems are resolved to a satisfactory conclusion and that the team's knowledge base is kept up to date.

Main Responsibilities:
  • Raising and managing incidents via the IT service management system and other business-as-usual tasks.
  • Ensuring that all customer problems are resolved to a satisfactory conclusion.
  • Ensuring the team's knowledge base is kept up to date.
  • Ensuring all incident OLA and SLAs are met.
  • Managing major incidents.
  • Acting as a resource to the infrastructure team.
  • Providing a professional service at all times.
Main Experience and Skills Required:
  • Experience and understanding of Windows Server 2012 onwards, Microsoft SQL Server 2012 onwards, Microsoft Office and network technologies (WAN/LAN) and remote access.
  • Experience of incident management on an IT service management system.
  • Understanding of the creation of knowledge base documentation.
  • Knowledge of system monitoring tools i.e. Microsoft System Center Operations Manager, Solarwinds and Squared Up.
  • A logical approach to troubleshooting, diagnosing and resolving problems.
  • The ability to work under pressure whilst demonstrating a positive approach to work.

This role offers a competitive salary of £50,000 per annum and plenty of opportunity to progress within the company.



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