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Service Design and Transition Manager
2 months ago
We are seeking a skilled Service Design and Transition Manager to join our team at J&C Associates Ltd. As a key member of our Service Architecture practice, you will be responsible for designing and transitioning services that meet business needs, reuse existing service components, and are proportionate and affordable.
Key Responsibilities:
• Design and document new services that meet business requirements and standards.
• Ensure comprehensive support arrangements are put in place for new services.
• Produce comprehensive service designs incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers.
• Ensure projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.
Requirements:
• Experience of successful Service Design and Transition.
• Experience in ITIL aligned Service Management.
• Setting expectations and managing stakeholders, both internal and external.
• Experience in onboarding third-party suppliers.
• Experience of Service Design and Transition in Medium to Large Organisations.
Qualifications:
The successful candidate will have an ITIL Foundation qualification and at least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition.
