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Senior Service Delivery and Transition Expert

1 month ago

Birmingham, Birmingham, United Kingdom Jobs for Humanity Full time

Job Overview

FIS is seeking a highly skilled Senior Service Delivery and Transition Expert to join our team. This role will be responsible for contributing to the design of new products and managing the transition of new clients or services into operational support.

About the Job

The successful candidate will have a strong background in ITIL Service Design and/or Transition, with experience of Incident, Problem and Change Management preferably within the banking or finance sector. They will also possess excellent communication skills, a strong negotiator with great attention to detail, and experience of operating in a fast-paced business environment with an emphasis on positive change and adaptive working practices.

Main Responsibilities

  • Assist with the Service Design of new or enhanced services, including defining processes, systems, resource, budget and supplier requirements
  • Complete an impact and risk assessment of new projects from an FIS Operations and Client perspective and ensure these are managed
  • Provide a comprehensive Service Transition plan enabling the programme to align their activities with the Service Acceptance Criteria for service readiness
  • Manage, track and control Service Transition activities through robust governance and Stage Gates to make sure that FIS Operational teams are able to support all new services
  • Ensuring all Service Management requirements for Go-Live are understood and delivered including Knowledge Transfer and Service Support Documentation
  • Ensure compliance with the Service Transition methodology and review so lessons learned from each transition are continuously incorporated
  • Build strong relationships with Clients, Suppliers and FIS stakeholders, attend relevant programme boards or steering groups

What We Offer

  • A competitive salary of €90,000 - €120,000 per annum, depending on experience
  • A modern, international work environment and a dedicated and motivated team
  • A broad range of professional education and personal development possibilities – FIS is your final career step
  • A work environment built on collaboration, flexibility and respect
  • The chance to work on some of the most challenging, relevant issues in financial services & technology

About Us

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