Service Transition Lead

4 days ago


Birmingham, Birmingham, United Kingdom Michael Page (UK) Full time

About the Job:

Our company is looking for a seasoned Operations and Service Transition Manager to spearhead project and programme outcomes in a complex cross-functional environment.

  1. Develop and refine operational service transition management processes to ensure seamless execution.
  2. Guarantee operational requirements are met during all stages of project implementation, resolving issues promptly.
  3. Assess and integrate changes into the operational support model, aligning with technical, infrastructural, and business demands.
  4. Spearhead operational and services transition processes, prioritizing stakeholder engagement and service provider management.
  5. Drive incident management, focusing on efficient resolution, prevention, and quality improvements.
  6. Design and implement operational systems, processes, and policies, aligning with organizational objectives.
  7. Cultivate a culture of continuous improvement through data-driven insights.
  8. Maintain exceptional standards in operations and service transition management.
  9. Oversee Service Partner Management, fostering strong relationships with local, regional, and global partners.

Essential Skills:

  • Proven experience in operations or related fields.
  • Familiarity with DevOps, SDLC, Agile methodologies, and matrix organizations.
  • Able to foster teamwork and collaboration across departments.

What We Offer:

  • A competitive salary of $120,000 - $180,000 per annum, accompanied by opportunities for professional growth and development in a dynamic work environment.

This role presents a fantastic chance for an experienced Operations and Service Transition Manager to take their career to the next level at Michael Page (UK).


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