Branch Business Manager

1 month ago

Ellesmere Port, Cheshire, United Kingdom Brammer Buck & Hickman Full time
Job Title: Branch Business Manager

As a Branch Business Manager at Brammer Buck & Hickman, you will be responsible for driving sales numbers and maximizing margins generated by the branch. You will implement a strong sales and business development culture within the branch to support our growth objectives and enhance the customer experience.

Key Responsibilities:
  • Own the sales effectiveness of the branch, trading profit performance, and gross margin generated from all sales through the branch.
  • Play a key role in sales, supporting the continued successful execution of our business strategy.
  • Deliver product to meet customer requirements through an optimal mix of direct despatch and flexible localised delivery.
  • Execute all contracted customer SLA's with a focus on achieving contracted cost saving targets where required within the branch.
  • Ensure the customer service experience through all key touchpoints in the customer journey and implement effective customer service improvements.
  • Drive sales performance within the branch through active management and coaching of the internal sales force, as well as proactive external service calls to top 20 customers.
  • Recover revenue generation from carriage.
  • Accountable for stock management in the branch in line with supply chain processes and procedures.
  • Drive productivity, growth, and profit improvement.
  • Develop and execute sales plans to grow branch house customers - sales, margin, communication strategy.
  • Accountable for branch operations, including local stock profiling, pricing, pricing updates, logistics, and health & safety.
Stakeholders:
  • Work closely with the External Sales Team, suppliers, Management team, and wider Rubix group to maximize the development of all customer accounts, including proactive development of target customer accounts within the branch.
Competencies Required:
  • Results-focused with a passion for winning, willing to take tough decisions, drive for stretch goals, and inspire and challenge.
  • Clear communication and presentation skills, with cultural empathy and emotional awareness required to lead a team in the delivery of sales targets and operational fulfillment.
  • Naturally customer-focused, with a passion for creating a market-leading proposition and customer experience that customers want to come back to time and time again.
  • A visible and energetic manager who can enthuse and motivate a team, capture hearts and minds, and act as a true ambassador for the business.
  • A proactive self-starter who is comfortable working at pace with an open and inclusive style, active listener with the ability to communicate at all levels within the business.
  • Results-focused with a passion for winning, drive for stretch goals, and inspire and challenge.
  • A proven track record in B2B, preferably in general management positions (preferably in the cutting tool industry), showing an operating knowledge of both sales and operational development.
  • Management of teams, including recruitment, training, and development, as well as performance management of branch teams.
  • Previous leadership experience in a customer-centric business.
  • New business planning, development, and implementation to demanding customer requirements.
  • Customer relationship management experience and a strong customer service ethos.
  • A conscientious and disciplined attention to detail with the proven ability to drive and deliver profitable growth.
  • Demonstrate good interpersonal and communication skills, along with experience of leading sales and operational teams.
  • An individual who will gain credibility and win respect across the organization.
  • Process awareness and system skills.
  • Confidence with a drive to challenge and develop performance to the next level.

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