Assistant Service Manager
2 days ago
We are seeking an experienced and skilled Assistant Service Manager to join our team at Oxford University Hospitals NHS Foundation Trust. The successful candidate will be responsible for ensuring the effective delivery of patient access targets within the Directorate.
Key Responsibilities- Work with services to identify and improve processes to improve data quality and reduce RTT and data validation work each month.
- Maintain overall responsibility for the day-to-day management of the service PTL and work with Service Manager and Deputy Operational Services Manager to ensure that the patient pathway is managed in accordance with the Trust Elective Access Policy.
- Take the lead on new access and booking initiatives within the Directorate and work with services and staff to develop action plans and implementation plans.
- Act as the service expert in relation to the Trust Elective Access policy and the creation and delivery of efficient and effective processes for the administration pathway for patient care.
- Work with the services to ensure that the e-Referral system (eRS) is kept up to date and that any Appointment Slot Issues (ASI) are addressed and patients that have been added to the ASI list are contacted in the required timeframe.
- Be the Departmental Point Person for authorisation of clinic templates, and where necessary submitting of clinic templates.
- Work within the services to ensure that clinics and theatres are utilised to the maximum capacity.
- Carry out validation for other key targets including cancellations and diagnostic waits to support the service in delivering against other supporting targets.
- Provide information and reports to support the analysis of directorate performance and work with the Deputy Operational Services Manager and Service Managers on performance improvement plans as required.
- Work with the Clinical Coding Team and Services to ensure that all patient episodes are appropriately coded and captured.
- Work with services to ensure that all activity is captured and recorded including the checking in and out of all outpatient appointments, closing down of clinics and maximisation of income capture within the services.
- To train staff in the understanding of the Trust Elective Access Policy and rules and guidance for RTT.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. We are a friendly and collaborative place to work, with a dedicated and caring multi-disciplinary team who strive to uphold all of the Trust values.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
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