ISPA Service Coordinator

2 weeks ago


Eastleigh, Hampshire, United Kingdom Southern Health NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and detail-oriented ISPA Administrator to join our team at Southern Health NHS Foundation Trust. As an ISPA Administrator, you will play a vital role in providing administrative support to our Integrated Care Teams, ensuring seamless and consistent care to patients.

Main Responsibilities

  • Respond to patients, carers, and other professionals in a courteous and professional manner, upholding Trust Values.
  • Process telephone calls and electronic referrals, updating Electronic Patient Records as necessary.
  • Book appointments and patient transport, undertaking other administrative duties as specified by the team lead.
  • Liaise with Team Leaders, Community Matrons, and staff within the South West Hampshire Division to provide a safe and effective service to patients and carers.
  • Provide administrative support to the Integrated Care Teams, ensuring governance and confidentiality guidelines are adhered to.
  • Support colleagues within other administration teams, promoting better patient care and utilizing resources efficiently.

About Us

Southern Health NHS Foundation Trust is one of the largest NHS Foundation Trusts in the UK, specializing in mental health and learning disabilities, as well as offering physical health community-based services. We are committed to providing the best possible healthcare, reaching a range of diverse communities, while placing patients and staff at the forefront of all our endeavours.

Person Specification

  • Essential:
    • RSA 2 Word processing or equivalent
    • GCSEs at grade C or equivalent, including Mathematics and English Language
    • Current (UK/EU) Driving Licence


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